Hope-Merrill House
Bed & Breakfast Inn
Information and Policies

Information

• We accept Visa, MasterCard, American Express, and Discover Credit Cards.

• Check in time begins at 3:30 PM until 7:30 PM.  If you think that you will arrive later than 7:30 PM, call us for instructions.
• Check out time is 11:00 AM.
• We recommend advanced reservations.  Two night minimum reservations on weekends during peak season: April through November.  Three night minimum reservations may be required on Holiday and event weekends.
• All smoking including E-cigarettes are not permitted in any of our homes and other buildings, but we offer designated smoking areas outside.  Any repair of damages attributed to smoking inside will be charged or billed to that guest.
• Except for Individually Trained service animals, pets are not allowed in any of our facilities, on any of our grounds, or in the parking lots.
• Our alcohol license does not permit children under twenty one in the Hope-Merrill House.
• 50% deposit required on two or more night stays.  100% deposit is required for all one night stays regardless of number of rooms reserved.  For special events, balance is due 60 days prior to the event.  For non-special events, the balance is due upon arrival.
• State Law requires that no glass be in or around the pool.  We provide plastic glasses, carafes, etc. for your convenience.  A $500 fine will be imposed at the discretion of our inn for violation of this State Law.
• The County of Sonoma Department of Health Services prohibits the use of our kitchen facilities except by authorized personnel.  A $100 fine will be imposed at the discretion of our inn for violation of this Health Service's restriction.

Cancellation Policy

We, at the Hope-Merrill Inn do our best to honor any special requests, but due to the limited number of rooms and situations beyond our control, this occasionally is not possible.  Also due to our intimate size, cancellation affect us significantly, so we must strictly adhere to our policies.

• A one week cancellation notice is required to receive a deposit refund for most reservations.  Deposits are refunded minus a $10 cancellation fee for each room and for each night reserved.
• For groups, the charge is $10 per night per room if rooms are cancelled before the following time periods: If one room cancels prior to 7 days; If two rooms cancel prior to 14 days; If three rooms cancel prior to 21 days; If four rooms prior to 28 days; If more that 4 rooms cancel prior to 45 days.  Deposits are refunded minus a $10 cancellation fee for each room and for each night reserved.
• If you cancel within the period, your deposit will be forfeited unless we are able to resell your room(s).  If we are able to resell, then the above refund policies will be activated.
• Reducing the number of a days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above.  The minimum stay requirement will still apply.
• Arrivals later than your scheduled arrival date will constitute a cancellation and monies will not be refundable unless the room(s) are resold.  Cancellation fees will still apply.
• Departure before your scheduled departure date will constitute a cancellation and monies will not be refundable unless the room(s) are resold.  Cancellation fees will still apply.